Privacy policy
How we handle your data and your customers' data on WAP91.
Policy details
Information we collect
We collect account details you provide (name, business name, email, phone), WhatsApp conversation data processed on your behalf, billing information, and standard technical logs such as IP address and device type.
How we use information
Data is used to provide the WAP91 platform: delivering and receiving messages, running automations you configure, generating reports, billing, and providing support. We do not sell personal data.
Your customers' data
For conversations with your customers, you are the data controller and WAP91 is the processor. We process that data only to operate the service and follow your instructions.
Data storage and security
Data is stored with encryption in transit and at rest, with role-based access controls, audit logging and least-privilege access for our staff.
Third parties
We share data only with infrastructure and payment providers required to run the service, including Meta for WhatsApp message delivery and our payment gateway for billing.
Retention and deletion
Conversation and campaign data is retained while your account is active. You can export or request deletion at any time by writing to support@wap91.com; we action verified requests within 30 days.
Your rights
You may request access, correction, export or deletion of your data, and withdraw marketing consent at any time.
Contact
Questions about this policy can be sent to support@wap91.com.