Refund policy
When and how WAP91 issues refunds on subscriptions and wallet top-ups.
Policy details
Free setup and trial
Account setup, WhatsApp Business API onboarding and chatbot building are free. We recommend testing the platform fully before paying a subscription fee.
Platform fee refunds
Monthly plans can be cancelled any time and stop at the end of the paid month. Annual plans are refundable pro-rata within the first 14 days if the platform has not been used for bulk messaging.
Messaging wallet
Wallet top-ups pay Meta's per-conversation charges and are non-refundable once conversations have been consumed. Unused balance remains available while your account is active.
Third-party charges
Charges levied by Meta, payment gateways or courier partners are billed at actual and are not refundable by WAP91.
How to request a refund
Email support@wap91.com from your registered address with your account details and reason. Approved refunds are processed to the original payment method within 7–10 business days.
Exceptions
Refunds are not available where an account was suspended for policy violations, spam or fraudulent activity.